After delivery, we recommend performing a basic inspection of the main components and included accessories before first use.

If the outer packaging shows obvious damage, signs of opening, shipping abnormalities, or if the product does not match your order, please contact after-sales support promptly.

We recommend checking the following areas first:

01 | Head

Inspect the head surface for damage. Check the makeup, eyes, oral cavity, and connection interface for any obvious issues, and confirm that the wig style and color match your order.

02 | Body

Inspect the overall body and confirm that the silicone surface has no obvious tears, punctures, or abnormal deformation.

Minor pressure marks, residual protective powder, or a slight oily feel after shipping are generally normal and typically do not affect use.

03 | Joints and Skeleton

Gently move the arms, legs, and head connection area to confirm that the joints operate normally, without obvious looseness, binding, or abnormal noises.

For the initial inspection, there is no need to test complex poses or force any joint.

04 | Hands and Feet

Check the fingers, toes, and other delicate areas for completeness and any obvious shipping damage.

These areas are relatively delicate, so take care to prevent compression or impact when moving the product.

05 | Accessories

Confirm that all included accessories have been received, including the wig, clothing, accessory packs, and any other items supplied with the order. Verify that the product configuration matches your order.

What If I Find a Problem?

If you notice any of the following, stop using the product and contact after-sales support:

• The product configuration does not match the order;
• Accessories are missing;
• There is obvious product damage;
• A joint or connection structure appears abnormal;
• There is significant shipping damage.

To facilitate after-sales handling, keep the original packaging and take clear photos of the entire product and the affected area.